Part Time Customer Service Representative
About The Position
Tri-Lakes Culligan is seeking a part-time Customer Service Representative to join its office support team. The role supports customer satisfaction and retention by handling customer communications and issues, coordinating service and delivery activity, and maintaining account and business records. It is suited to someone with customer-focused administrative experience in the service industry who is solution-oriented and comfortable communicating with field staff. The posting gives two different weekday schedules: 9:00 a.m. to 3:00 p.m. in the position overview and 8:30 a.m. to 2:30 p.m. in the benefits section. The stated pay is $18.50 per hour. Candidates may be subject to pre-employment testing, including drug/alcohol screening, background and motor vehicle record checks, and a D.O.T. physical, as applicable.
Requirements
- Excellent customer service skills.
- Proficiency in Microsoft Office; Excel proficiency is needed for preparing sales commissions and payroll.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Strong work ethic, honesty, and integrity.
- Excellent communication skills, including helpfulness and patience when dealing with employees, customers, and vendors.
- Exceptional problem-solving skills.
- Ability to work independently.
Nice To Haves
- Multi-line telephone experience; the employer is willing to train the right person.
- Account collections experience.
- Experience in a customer-focused administrative role in the service industry and communicating with field staff.
Responsibilities
- Handle inbound and outbound calls for most of the workday.
- Resolve product- or service-related issues and follow up to ensure customer satisfaction.
- Schedule deliveries and dispatch service technicians and/or route representatives to customer locations.
- Prepare sales commissions and payroll for final processing at the corporate office.
- Take payments and maintain customer records by updating account information.
- Make collection calls and maintain financial accounts, processing customer adjustments when necessary.
- Prepare and maintain compliance and regulatory reporting, including sales and month-end reports.
Benefits
- $18.50 per hour.
- Part-time Monday-through-Friday schedule.
- Stable and growing well-known company.
- Opportunity for promotion from within.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
