Customer Service Representative |Part-Time|
About The Position
Heritage Health is seeking a part-time Customer Service Representative to join its Street Medicine & Community Outreach team. The role is the first point of contact for patients and provides compassionate, high-quality service to vulnerable community members. The representative welcomes patients, supports accurate check-in and check-out, and helps coordinate services across medical and behavioral health teams. The position is based in a fast-paced clinic setting with frequent interruptions and involves regular interaction with patients and multidisciplinary staff. The role also provides administrative and documentation support for outreach and donation programs. The listed hourly salary is $19.81 to $28.20.
Requirements
- At least two years of office experience; healthcare experience is preferred.
- Ability to work compassionately with vulnerable and high-risk populations.
- Proficiency in Microsoft Office and standard office equipment.
- Strong verbal and written communication skills.
- Must pass an enhanced background check through the Idaho Department of Health & Welfare.
- Ability to stand, sit, and move intermittently for prolonged periods.
- Frequent use of hands, arms, and communication tools is required.
- Occasional lifting of up to 40 pounds; rarely, more than 41 pounds.
Nice To Haves
- Working knowledge of Medicaid and insurance billing processes and patient eligibility.
- Healthcare-setting office experience.
Responsibilities
- Greet and check in patients; verify demographics and insurance at each visit.
- Answer incoming calls, take accurate messages, and route communications.
- Schedule new and follow-up appointments using the electronic practice management system.
- Prepare for the end of the day by verifying schedules, making reminder calls, and assessing client needs.
- Verify Medicaid and other coverage, and refer uninsured patients for outreach assistance.
- Collect co-pays and maintain accurate payment records, including daily reconciliations.
- Maintain and audit client charts, sliding fee documentation, and vouchers.
- Coordinate with clinical staff to support client care and track no-shows.
- Monitor and maintain multiple provider schedules.
- Perform general office duties, including scanning, faxing, copying, and handling mail.
- Maintain a clean and welcoming waiting area.
- Provide documentation and reporting support for outreach and donation programs.
- Assist the Clinic Director and other team members as needed.
- Maintain regular and predictable attendance.
Benefits
- Training, mentorship, and supportive leadership.
- Career advancement and continuing education are encouraged.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
