Customer Service Representative Part Time

Tailored Brands•Milwaukee, WI

1d•Onsite

About The Position

K&G Fashion Superstore is hiring a part-time Customer Service Representative to support the customer experience in its stores. The role handles purchases, returns, exchanges, store credits, and discounted transactions; assists customers using suggestive selling; and helps maintain merchandise, sales-floor and fitting-room areas. Representatives are expected to stay informed about product details, point-of-sale instructions, promotions, and advertisements. The position offers flexible scheduling and immediate openings.

Requirements

Provide customer-focused service by being customer-ready and delivering a world-class experience.
Be willing to learn and adapt to new programs.
Work well and consult with associates at all levels and contribute to a positive work environment.
Stand and walk for most of the work shift, frequently bend, squat, and twist, lift up to 50 pounds, climb a ladder to reach merchandise or supplies, and distinguish fabric patterns and colors.

Responsibilities

Follow standard operating procedures accurately for customer purchases, returns, exchanges, store credits, and discounted transactions, and properly secure cash and other negotiable documents.
Use suggestive selling techniques when assisting customers and respond to customer inquiries and needs.
Assist with merchandise replenishment, store layout, recovery, general housekeeping, and monitoring and maintaining floor stock and fitting-room areas.
Maintain awareness of product knowledge, point-of-sale instructions, merchandise promotions, and advertisements.