Customer Service Representative - Patient Registration
About The Position
The Customer Service Representative works in Patient Registration at St. Vicent Joshua Max Simon Primary Care Center and serves as an initial point of contact for patients checking in. The role helps patients navigate registration, answers questions with confidence and compassion, and gathers accurate information in a fast-paced environment. The representative builds trust and provides reassurance to patients who may be ill, anxious, confused, or overwhelmed. The position involves working across multiple computer systems, answering phones, collecting information, handling insurance and coverage details, and adapting to interruptions from clinical teams during urgent care situations. It requires being on one’s feet, thinking quickly, and balancing accuracy with compassionate service. Healthcare experience is not required; training is provided.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience; this is preferred but not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions clearly, confidently, and compassionately.
- Gather patient information quickly and accurately.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns in real time.
Benefits
- Competitive benefits package.
- Training and opportunities to learn healthcare workflows and build skills for long-term career growth.
- Opportunities to learn, collaborate across groups, and explore career paths.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
