Customer Service Representative - Tech Industry
About The Position
This is a full-time, direct-hire opportunity with a growing US-based B2B sales development company in Fort Lauderdale, Florida. The role is described as a Sales Development Representative (SDR), connecting with potential business customers, introducing technology solutions, and creating business opportunities. The company works with businesses in areas including SaaS, software development, IT infrastructure, networking, and cybersecurity. Structured training, ongoing coaching, and team support are provided. The position is on-site initially, with the potential to transition to a hybrid arrangement after the first 90 days. No previous sales experience or college degree is required.
Requirements
- Previous experience in customer service, call centers, retail, hospitality, or another customer-facing role.
- Excellent verbal communication skills and clear, easily understood spoken English.
- Confidence and comfort speaking with customers over the phone.
- Positive, energetic personality and a strong desire to succeed.
- Highly motivated and proactive, with comfort working toward goals.
- Coachable, open to feedback, and eager to develop new skills.
- Strong work ethic, resilience, and a results-driven mindset.
- Comfort working in a fast-paced, team-oriented environment.
- Must live within approximately 45 minutes of Fort Lauderdale, Florida.
Responsibilities
- Connect with potential business customers through outbound phone calls, emails, and other communication channels.
- Build relationships with business professionals and identify potential sales opportunities.
- Ask questions to understand customer needs and challenges.
- Introduce prospective customers to relevant technology products and services.
- Schedule qualified meetings for sales teams.
- Maintain accurate records of conversations and activities in CRM systems.
- Work with the team, participate in coaching sessions, and continuously improve communication skills.
- Meet daily and weekly activity and performance targets.
Benefits
- Structured onboarding, hands-on support, and team collaboration.
- Long-term career opportunities with a high-growth business.
- Opportunity to work with a growing, ambitious sales team.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
