Customer Service Representative- South Shore

City National Bank•South Shore, KY

2d•Onsite

About The Position

City National Bank is seeking a Customer Service Representative to provide exceptional customer service and represent the bank professionally. The role involves answering customer inquiries, resolving issues, assessing customer needs, and recommending suitable banking products and services. The representative also processes banking transactions, helps customers use online and mobile banking, maintains accurate records in compliance with banking regulations, and works with internal teams to resolve complex issues. The position is on-site.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional demeanor and ability to build rapport with customers.

Nice To Haves

College degree.
Previous customer service experience in a banking or financial institution.

Responsibilities

Promptly and effectively address customer inquiries and resolve issues.
Serve as the first point of contact for customers and represent the bank professionally and helpfully.
Identify and assess customer needs and recommend appropriate banking products and services.
Process deposits, withdrawals, transfers, and other transactions accurately and efficiently.
Educate customers about self-service options and assist with online and mobile banking inquiries.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to resolve complex customer issues promptly.