Assistant Community Manager - South Shore

Greystar•Alameda, CA

9d•$25 - $30•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of a stabilized, garden-style community with 450 units. The role handles accounting and bookkeeping tasks, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, dispositions, account reconciliations, and the use of property management software to record and track community finances. The position is part of a collaborative, resident-focused team and supports daily property operations while helping foster a welcoming, service-oriented environment. The ideal candidate has property management experience with communities of 400 or more residential units. The schedule is Sunday through Thursday, 9:00 a.m. to 6:00 p.m. The position is eligible for a 20% housing discount and incentive-based bonuses.

Requirements

The posting lists 3–5 years under Requirements; the qualifications section specifies a minimum of 1–3 years of relevant residence life and/or property management experience.
Experience demonstrating knowledge of community management, sales, marketing, and customer service sufficient to support apartment-community operations, resolve customer issues, maintain financial records and reports, increase sales revenue, and coordinate a team’s work.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
All licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.
Property management experience overseeing communities with 400 or more residential units.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing financial reports; and processing invoices and payables.
Use property management software, entering required information accurately and completing updates and backups to preserve system integrity.
Review resident files and accounting records for unpaid balances and late fees; communicate with residents about outstanding balances; collect delinquencies; and enforce lease terms to maximize revenue.
Review and submit vendor, contractor, and service-provider invoices for payment by reconciling work or purchases, obtaining Community Manager approval, coding charges to the correct Chart of Accounts, and coordinating communication as needed.
Follow company eviction procedures and notice requirements, evict residents, and represent the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease cancellation fees, and completing dispositions according to company procedures and legal requirements.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
Act as the on-site supervisor when the Community Manager is absent by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the Maintenance Supervisor, and managing community operations in accordance with company policies and procedures.
Assist with the client/owner relationship by meeting with owners, conducting community tours, sharing performance updates and information, and responding to owner requests.
As needed, support leasing and marketing by greeting prospective residents, collecting prospect information through Guest Cards, showing available apartments and models, closing and obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.
Make local trips for bank deposits, training, or other duties as needed; occasional travel may be required for meetings or training.

Benefits

20% housing discount for this position, subject to applicable discount and unit availability.
Eligibility for incentive-based bonuses.
Competitive medical, dental, vision, disability, and life insurance; low or no cost for basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.