Assistant Community Manager - South Shore

Greystar Management Services•Alameda, CA

8d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational facets of a stabilized, garden-style apartment community with 450 units. The role completes accounting and bookkeeping tasks, prepares financial reports, processes invoices, collects payments, makes bank deposits, and reconciles accounts using property management software. The position also supports resident relations, lease enforcement, property operations, and leasing and marketing efforts. The schedule is Sunday through Thursday, 9 a.m. to 6 p.m. The position is eligible for a 20% housing discount and incentive-based bonuses.

Requirements

At least 1–3 years of relevant residence-life and/or property-management experience, as stated in the qualifications.
Understanding of lease terms and enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Required licenses and/or certifications as applicable to state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university is preferred.
Property-management experience overseeing communities with 400 or more residential units.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits and financial reports; reconciling bank accounts; and processing invoices and payables.
Use property management software to record transactions, maintain accurate data, and complete system updates and backups.
Review resident files and accounting records for unpaid balances, communicate with residents about amounts owed, pursue delinquencies, and enforce lease terms.
Review vendor and service-provider invoices, reconcile charges with work performed or products purchased, obtain approval, code expenses, and coordinate payment communications.
Follow established eviction procedures, including notice requirements, evictions, and representing the community in court or eviction proceedings as required.
Process resident move-outs, review lease and notice terms, apply applicable deposit or lease-cancellation fees, and complete dispositions according to procedures and legal requirements.
Respond to resident complaints, questions, and requests promptly and take appropriate action to resolve service issues and support resident satisfaction and retention.
Serve as on-site supervisor in the Community Manager’s absence by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing operations in compliance with company policies and procedures.
Support the client/owner relationship by meeting with owners, conducting community tours, sharing performance updates, and responding to requests.
May support leasing and marketing by greeting prospects, gathering guest-card information, showing apartments and models, obtaining lease deposits, and assisting with applications and credit verification.
For California positions, review completed move-in files before submitting them to the Community Manager for review and approval.

Benefits

20% housing discount, subject to discount and unit availability.
Eligibility for incentive-based bonuses.
Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.