Customer Service Representative- South Shore

City National Bank of WV•South Shore, KY

2d•Onsite

About The Position

City National Bank is seeking a Customer Service Representative to provide exceptional service to customers in an on-site role. The representative serves as the bank’s first point of contact, handles customer inquiries and banking transactions, recommends appropriate products and services, and helps customers use online and mobile banking. The role also involves maintaining compliant customer records and working with internal teams to resolve complex issues. The bank describes its environment as inclusive and supportive, with training and career growth opportunities, competitive compensation, and a comprehensive benefits package.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional demeanor and ability to build rapport with customers.

Nice To Haves

College degree preferred.
Previous customer service experience in a banking or financial institution is a plus.

Responsibilities

Address customer inquiries promptly and effectively, and resolve issues.
Serve as the first point of contact for customers and represent the bank professionally and helpfully.
Identify and assess customer needs and recommend appropriate banking products and services.
Process deposits, withdrawals, transfers, and other transactions accurately and efficiently.
Educate customers about self-service options and assist with online and mobile banking inquiries.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.