Customer Service Rep(01584) - 485 s kirkwood rd

Domino's Franchise•St Louis, MO

21h

About The Position

We’re looking for a Customer Service Representative to join the team in St. Louis, United States. In this role, you’ll be the voice of the organization, delivering exceptional support and building lasting relationships with customers. The position involves responding to customer inquiries, resolving concerns, providing product and service information, maintaining records, and collaborating with colleagues to deliver comprehensive support.

Requirements

Proven customer service experience or demonstrated ability to work effectively in a customer-facing role.
Excellent written and verbal communication and interpersonal skills.
Strong active listening and empathy skills.
Problem-solving ability with a customer-focused mindset.
Proficiency with computer systems and ability to quickly learn new software platforms.
Ability to multitask and prioritize effectively in a fast-paced environment.
Patience and composure when handling difficult or frustrated customers.
Time management skills with the ability to meet deadlines and performance targets.

Nice To Haves

Experience with Customer Relationship Management (CRM) software.
Knowledge of relevant products or services.
Experience in conflict resolution and de-escalation techniques.

Responsibilities

Answer inbound customer inquiries via phone, email, and chat with professionalism and courtesy.
Resolve customer issues and complaints in a timely and satisfactory manner.
Provide accurate information about products and services to customers.
Maintain detailed and organized customer records and interaction documentation.
Follow up with customers to ensure their concerns have been fully addressed.
Identify opportunities to enhance customer satisfaction and loyalty.
Escalate complex or sensitive issues to appropriate management personnel.
Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
Multitask effectively while maintaining quality service during high-volume periods.
Collaborate with team members and other departments to deliver comprehensive support.