Customer Service Representative (Flexible Working Hours)
About The Position
Destination Pet is hiring a Customer Service Representative at Golrusk Pet Care Center. The role provides welcoming, helpful service to pet parents and their pets while supporting the center’s daily operations. The representative assists clients by phone and in person, introduces new clients to the facility and its services, manages pet check-ins and check-outs, and helps ensure required vaccination records are current. The position also involves processing payments, balancing the cash drawer, responding professionally to complaints, escorting pets between enclosures and the reception area, and maintaining a clean, welcoming lobby. Team members may be asked to support colleagues and perform other duties as assigned. The role requires evening availability from 3 pm to 6 pm and rotating weekend availability; availability on holidays is also required. The work involves frequent standing, walking, and climbing stairs, lifting up to 40 pounds, and exposure to cleaning supplies, pet hair, and animal accidents. The position reports to the General Manager. Pay starts at $13.00–$16.00 per hour, depending on experience, plus tips.
Requirements
- High school diploma or equivalent.
- Strong communication skills across phone, in-person, and email interactions.
- Comfort using multi-line phones and computer systems.
- Ability to remain professional under pressure and solve problems.
- Availability for evening shifts from 3 pm to 6 pm and rotating weekends.
- Availability on evenings, weekends, and holidays.
- Ability to stand, walk, and climb stairs frequently.
- Ability to lift up to 40 pounds.
- Ability to work around cleaning supplies, pet hair, and animal accidents.
Nice To Haves
- Previous customer service or retail experience.
- At least one year of customer service experience is preferred.
Responsibilities
- Welcome pet parents and their pets.
- Answer phones and multitask while providing customer service.
- Tour prospective clients through the facility and promote its services.
- Ensure up-to-date vaccination records are on file.
- Manage client and pet check-ins and check-outs.
- Handle cash and card transactions and balance the end-of-day cash drawer.
- Respond to complaints patiently and professionally.
- Escort pets to and from their enclosures.
- Keep the lobby clean and welcoming.
- Support other team members as needed.
- Perform other duties as assigned.
Benefits
- Telehealth
- 401k
- Pet insurance
- Access to earned wages through DailyPay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
