Customer Service Representative - Patient Registration
About The Position
At R1, a Patient Registration Customer Service Representative is the first friendly face patients meet when checking into the hospital. The role helps patients navigate registration, answers questions with clarity and compassion, gathers accurate information, and builds trust with patients who may be scared, confused, or overwhelmed. R1 provides training for candidates without healthcare experience. The position involves working across computer systems, answering phones, and interacting with patients in person in a fast-paced environment. The representative collaborates with clinicians and emergency staff, handles interruptions during urgent care situations, and balances accuracy with compassion. The role is based at Ascension St. Vincent Heart Center and is part-time, Monday through Friday, 8:00 a.m. to 12:00 p.m.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Ability to work on your feet in a dynamic, fast-paced environment.
Nice To Haves
- Medical or healthcare experience.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather accurate information quickly in a fast-paced environment.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate diverse insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns in real time.
Benefits
- Competitive benefits package.
- Training and opportunities to learn healthcare workflows and develop a career.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
