Customer Service Representative - Patient Registration
About The Position
As a Patient Registration Customer Service Representative, you will be the first point of contact for patients checking into the hospital. You will help patients navigate registration, answer their questions clearly and compassionately, gather accurate information, and build trust with people who may be scared, confused, or overwhelmed. Healthcare experience is not required; training is provided. The role involves working across computer systems, answering phones, and interacting with patients in person in a fast-paced hospital environment. You will balance accuracy with compassion, handle interruptions from clinical teams during urgent care situations, and work alongside clinicians and emergency staff. The position is based at Ascension St. Vincent Anderson, with a schedule of Monday through Friday, 8:30 AM to 5:00 PM, plus rotating weekends and holidays. The posted base pay range is $14.50–$18.99 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test, and to meet vaccination requirements.
- Compassionate communication skills, ability to learn quickly, and comfort working in a dynamic environment.
Nice To Haves
- Medical or healthcare experience; this is preferred but not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather accurate patient information quickly in a fast-paced environment.
- Register patients efficiently across multiple computer systems.
- Answer phones and collect information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns in real time.
Benefits
- Competitive benefits package.
- Training and opportunities for professional learning and career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
