Customer Service Representative - Patient Registration
About The Position
R1 is hiring a Customer Service Representative for patient registration at Ascension Dell Seton Medical Center – University of Texas in Austin, Texas. Working in the Emergency Department, you will serve as a first point of contact for patients and families, helping them access care through fast, compassionate, and accurate registration. The role combines healthcare customer service with patient access and revenue cycle support, and directly contributes to patient experience and hospital operations. You will assist with check-in, answer phones, gather and enter patient information, navigate insurance and coverage details, collect co-pays, and provide cost estimates when applicable. You will work across multiple computer systems and collaborate with nurses, physicians, and care teams to support patient flow and minimize registration delays. Patients may be ill, anxious, confused, or overwhelmed, so the role calls for clear communication, compassion, composure, and attention to detail. No healthcare background is required; training is provided. The position offers exposure to healthcare administration, insurance processes, revenue cycle operations, and hospital workflows, with opportunities for growth within R1. The scheduled hours are Wednesday from 12:00 a.m. to 6:00 a.m. and Thursday through Saturday from 6:00 p.m. to 6:00 a.m. The stated base pay range is $16.12–$23.21 per hour, with individual pay determined by role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service experience, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in, registering patients efficiently across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Minimize registration delays and answer patient questions clearly, confidently, and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
