Customer Service Representative - Patient Registration
About The Position
At R1, the Customer Service Representative – Patient Registration is a frontline healthcare customer service role supporting patient access at Ascension Dell Children’s Medical Center in Austin, Texas. The representative is the first point of contact for patients and helps ensure fast, compassionate, and accurate access to care. The role supports patient experience, hospital operations, and revenue cycle success by assisting patients and families with registration and check-in, answering questions, and working across multiple computer systems. The representative gathers and enters patient information, navigates insurance and coverage details, collects co-pays, and provides cost estimates when applicable. The position involves regular phone and in-person interactions in a fast-paced environment, collaboration with nurses, physicians, and care teams, and providing calm, reassuring assistance to patients who may be ill, anxious, confused, or overwhelmed. Healthcare experience is not required; training is provided. The position offers exposure to healthcare administration, patient access, revenue cycle processes, and hospital operations, as well as opportunities for growth within R1. The schedule is Sunday through Tuesday, 10:00 a.m. to 10:00 p.m., and Wednesday, 10:00 a.m. to 4:00 p.m. The U.S. base pay range is $16.12–$23.21 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly while maintaining strong attention to detail.
- Comfort adapting to shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and gather accurate patient information promptly in a fast-paced environment.
- Support timely access to care by minimizing registration delays and answering questions with confidence, clarity, and compassion.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
- Supportive team environment focused on innovation, collaboration, and patient experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
