Customer Service Representative - Patient Registration

R1 • Tulsa, OK

13d • Onsite

About The Position

At R1, the Customer Service Representative – Patient Registration serves as a frontline contact for patients and families, helping them access care through fast, compassionate, and accurate registration. The role combines healthcare customer service with administrative tasks that support patient experience, hospital operations, and revenue cycle success. The position is located at Ascension St. John Medical Center in Tulsa, Oklahoma, with a shift from 6:30 a.m. to 7:00 p.m. and rotating weekends.

The representative checks in patients, works across computer systems, answers phones, gathers patient information, and helps minimize registration delays. They explain and navigate insurance and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable. They also coordinate with nurses, physicians, and care teams to support smooth patient flow. Healthcare experience is not required; training is provided.

The stated base pay range is $16.00–$21.10 per hour. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training. R1 describes opportunities to learn healthcare administration, patient access, insurance processes, and hospital operations, as well as potential career growth within the company. The company also states that it offers a competitive benefits package, without specifying individual benefits in this posting.

Requirements

• Exceptional customer service experience, communication, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work; this experience is a plus but not required.

Responsibilities

• Provide customer service and assist patients and families with check-in, registering patients across multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical data; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.

Benefits

• Competitive benefits package (specific benefits are not listed).
• Opportunity for growth within R1.
• Training and learning opportunities in healthcare administration, patient access, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED