Part Time As Needed Customer Service Representative

R1 RCM • Kyle, TX

1d • $16 - $23 • Onsite

About The Position

The Customer Service Representative - Patient Registration is the first point of contact for patients, helping them access care through accurate, efficient registration and compassionate customer service. The role involves working across multiple computer systems, handling phone calls, gathering patient information, and supporting patients and families during check-in. Representatives help reduce registration delays, answer questions, and provide reassurance to patients who may be ill, anxious, confused, or overwhelmed.

The position also involves navigating insurance plans and coverage details, entering demographic and medical information, collecting co-pays, and providing cost estimates when applicable. Representatives collaborate with nurses, physicians, care teams, and emergency staff to support smooth patient flow. Training is provided, and the role offers exposure to healthcare administration, patient access, revenue cycle processes, and hospital operations.

This is a part-time, as-needed (PRN) position at Ascension Seton Hays, with a minimum requirement of 48 hours per month and 24 hours on call. The stated base pay range is $16.12–$23.21 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• High School Diploma or GED.
• Exceptional customer service experience, communication skills, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with check-in and registration using multiple computer systems.
• Answer phones and gather accurate patient information efficiently.
• Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Provide calm, reassuring support to patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, care teams, and emergency staff to support smooth patient flow.
• Balance phone calls, in-person interactions, multiple systems, and other tasks in a fast-paced environment.
• Learn and apply healthcare registration and insurance processes through training.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment and opportunities for professional learning and career growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED