Customer Service Representative - Part Time As Needed Patient Scheduler

R1 RCM • Warrenton, VA

19h • $17 - $21

About The Position

At R1, the Customer Service Representative supports outpatient scheduling and hospital registration operations at LifePoint Fauquier Hospital. This cross-trained role provides patient-centered scheduling and registration services, helping patients receive a seamless experience from appointment scheduling through registration and check-in. The representative assists patients, physician offices, and clinical departments with scheduling, verifying patient information, completing registrations, reviewing insurance coverage, and communicating financial responsibilities.

The position requires flexibility, professionalism, accuracy, and a compassionate approach while supporting departmental workflows and operational needs. Associates are cross-trained in multiple departments and locations as needed. Training is provided, and the role offers exposure to healthcare administration, patient access, revenue cycle operations, insurance processes, and hospital workflows.

This is a part-time, as-needed (PRN) position with no set schedule. Shifts vary according to coverage needs and range from 8 to 12 hours. Open availability is required for day, evening, and overnight shifts, as well as weekends and holidays. The position includes a rotating on-call schedule.

Requirements

• Exceptional customer service experience, communication skills, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain high attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.
• Open availability for day, evening, and overnight as-needed shifts, including weekends and holidays, and availability for shifts up to 12 hours.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple computer systems.
• Answer phones and quickly gather accurate patient information in a fast-paced environment.
• Support timely access to care by minimizing registration delays and answering questions with confidence, clarity, and compassion.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details, enter demographic and medical information, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.
• Schedule appointments and complete patient registrations while supporting departmental workflows and operational needs.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and learning opportunities in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED