Customer Service Representative - Patient Registration
About The Position
The Customer Service Representative - Patient Registration is a frontline healthcare customer service role at Ascension NE Wisconsin Mercy. The representative is the first point of contact for patients, helping them access care through fast, compassionate, and accurate registration. The role involves supporting patients and families during check-in, gathering information, answering questions, and coordinating with clinical teams to support patient flow and hospital operations. The representative works across multiple computer systems in a fast-paced environment, handles phone and in-person interactions, enters demographic and medical information, navigates insurance and coverage details, collects co-pays, and provides cost estimates when applicable. Healthcare experience is not required; training is provided. The posted schedule is 11:00 am to 7:30 pm in the ER, with every other weekend and holiday rotation.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Strong composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with the check-in process, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information quickly in a fast-paced environment.
- Minimize registration delays and support timely access to care.
- Answer patient questions with confidence, clarity, and compassion.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details.
- Enter patient demographic and medical data.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
