Customer Service Representative - #8003 Shell -McKinleyville, CA

Hassan & Sons Inc•McKinleyville, CA

8d•$17 - $18•Onsite

About The Position

Under the general supervision of the Store Manager and Area Manager, the Customer Service Representative supports daily store operations while upholding H&S Energy’s commitment to exceptional customer service. The role involves cashiering, maintaining store presentation, ensuring food and beverage quality, and fostering a safe and welcoming environment. The CSR represents H&S Energy and creates a positive guest experience through friendly interactions, product knowledge, and efficient service.

Requirements

Strong customer service and communication skills.
Ability to multitask and stay organized in a fast-paced setting.
Self-motivated and dependable, with follow-through and attention to detail.
Ability to follow direction, take initiative, and remain professional under pressure.
Comfort using computers and POS systems.
Ability to work effectively in a team environment.
Flexible availability, including nights, weekends, and holidays.
Ability to perform frequent standing, walking, bending, and lifting up to 50 pounds.
Ability to use hands, arms, and vision to operate POS systems and restock merchandise.
Ability to work indoors and outdoors in varying weather conditions and to communicate clearly in person and over the phone.

Nice To Haves

High school diploma or equivalent.
Previous experience in retail, food service, or customer-facing roles.
Basic knowledge of POS systems and cash-handling procedures.
CPR and First Aid training.
Basic Microsoft Office skills.

Responsibilities

Greet customers enthusiastically and professionally, creating a welcoming environment.
Provide friendly, efficient, and accurate checkout service while maintaining a positive attitude.
Follow the company’s Four Steps of Customer Service and support customer satisfaction and Mystery Shop performance.
Communicate promotions, loyalty programs, and product recommendations.
Represent the company professionally in appearance, communication, and conduct.
Operate the POS system for cash, credit, and debit transactions; issue correct change and receipts; and process refunds or exchanges according to policy.
Perform safe drops, cash counts, and drawer balancing at shift end.
Verify identification for age-restricted items and credit transactions.
Stock and organize shelves, coolers, and displays; maintain signage, promotional materials, and accurate pricing.
Remove expired, damaged, or recalled items and report discrepancies to the Station Manager.
Keep the sales floor, counters, and displays neat, clean, and clutter-free.
Prepare and maintain self-serve and ready-to-eat food and beverage stations.
Follow food safety, sanitation, and temperature guidelines, and clean and sanitize equipment regularly.
Maintain cleanliness throughout the facility, including restrooms, the fueling area, and trash disposal.
Refill windshield washer stations, paper towels, and squeegees at the pumps.
Follow safety procedures and emergency response protocols, including knowing shutoff systems.
Immediately report equipment malfunctions and safety hazards to management.
Follow the shift duties checklist, understand and assist with car wash operations, and perform other duties assigned by management.