Senior Customer Assistance Representative-Full Time McKinleyville

Enterprise • Eureka, CA

6d • Onsite

About The Position

Enterprise Mobility is hiring a full-time Senior Customer Assistance Representative (CAR Sr) for its Enterprise Rent-A-Car branch at 3561 Boeing Ave, McKinleyville, CA 95519. The role provides customer service primarily face-to-face, while also assisting customers by phone and supporting branch and rental operations. The representative receives local training and hands-on experience, provides administrative support, and serves as a rental backup in a large home-city branch or airport location. The posted schedule is Thursday through Monday, 3 PM to 1 AM. Starting pay is $21.00 based on a 45-hour workweek.

Requirements

• Recent and relevant customer service experience within the last two years.
• Must be authorized to work in the United States and must not require current or future work-authorization sponsorship from the company.
• Must not have interviewed with any Enterprise Mobility brand in the last 12 months.
• Must be available for the posted schedule: Thursday through Monday, 3 PM to 1 AM.
• Must have a valid California driver's license.
• Must be at least 18 years old.

Responsibilities

• Handle incoming calls about reservations, rate quotes, general questions, and customer needs; provide information and resolve issues for customers and other parties, including branches, insurance companies, dealerships, repair shops, and vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned matters.
• Assist customers in person and by phone, assess their rental needs, and provide friendly, timely service.
• Greet customers and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process vehicle returns, check-ins, and exit-kiosk transactions.
• Promote the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management about known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed