Senior Customer Assistance Representative-Full Time Redding

Enterprise Mobility • Redding, CA

9d • Onsite

About The Position

Enterprise Mobility is hiring a Senior Customer Assistance Representative (CAR Sr) for its Enterprise Rent-A-Car branch at 225 East Cypress Ave., Redding, California. The role provides high-level customer service to internal and external customers, primarily face-to-face, and supports branch and rental needs. Through local training and hands-on experience, the representative provides administrative support, serves customers, and acts as rental backup in a large home-city branch or airport location. This is a full-time position with a starting pay rate of $21.00 for a 40-hour workweek. The schedule falls within 7:30 a.m. to 6 p.m. Monday through Friday and 9 a.m. to 2 p.m. on Saturdays.

Requirements

• Recent, relevant customer service experience within the last two years.
• Authorized to work in the United States without requiring current or future work-authorization sponsorship from the company.
• Must not have interviewed with any Enterprise Mobility brand in the last 12 months.
• Valid California driver's license.
• Availability to work the posted schedule of 40 hours per week within the posted operating hours.
• At least 18 years old.

Responsibilities

• Answer incoming calls about reservations, rate quotes, general questions, and customer information or resolution needs, including calls from other branches, insurance companies, dealerships, repair shops, and vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned purposes.
• Assist customers in person and by phone, assess their rental needs, and provide high-level customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit-kiosk transactions.
• Represent and market the company while safely and courteously transporting customers to or from locations and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• Sell optional protection products, upgrades, fuel options, and additional equipment as applicable.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
• Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed