Senior Customer Assistance Representative-Full Time McKinleyville

Enterprise Mobility • Eureka, CA

8d • Onsite

About The Position

Enterprise Mobility’s Enterprise brand is hiring a Senior Customer Assistance Representative (CAR Sr) for its McKinleyville branch. The role provides customer service primarily face-to-face, while also assisting customers by phone and supporting branch and rental needs. Through local training and hands-on experience, the representative provides administrative support, serves customers, and acts as a rental backup in a large home-city branch or airport location. This is a full-time position based at 3561 Boeing Ave, McKinleyville, CA 95519, with a starting rate of $21.00 based on a 45-hour workweek. The schedule is Thursday through Monday, 3 PM to 1 AM.

Requirements

• Recent and relevant customer service experience within the last 2 years.
• Authorized to work in the United States without requiring current or future work authorization sponsorship from the company.
• Must not have interviewed with any Enterprise Mobility brand within the last 12 months.
• Availability to work Thursday through Monday, 3 PM to 1 AM.
• Valid California driver's license.
• At least 18 years old.

Responsibilities

• Answer incoming calls about reservations, rate quotes, and general questions; provide information and resolve issues for customers, other branches, insurance companies, dealerships, repair shops, and vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned matters.
• Assist customers in person and by phone, assess their rental needs, and provide a high level of customer service.
• Greet customers in a friendly and timely manner and provide directions and general assistance.
• Help assess the condition of rental vehicles upon return.
• Process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers, and assist customers as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off
• Employee discount
• Retirement savings plan
• Extended health benefits, including medical, prescription drug, dental, and vision coverage
• Life insurance
• Training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed