Customer Service Representative - Part-Time Patient Registration
About The Position
The Customer Service Representative works in Patient Registration at Ascension St. Vincent Fishers, serving as a first point of contact for patients checking into the hospital. The role helps patients navigate registration, answers questions with clarity and compassion, and gathers accurate information in a fast-paced environment. Representatives support patients who may be ill, anxious, confused, or overwhelmed, and help ease their concerns while building trust. The position involves working across multiple computer systems, answering phones, handling interruptions from clinical teams, and interacting with emergency staff. Healthcare experience is not required; training is provided, including instruction on insurance basics and hospital workflows. The role is presented as an entry point to further healthcare career opportunities.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test.
- Ability to meet vaccination requirements.
- Ability to work the stated Monday–Friday evening shift.
Nice To Haves
- Medical or healthcare experience; this is preferred but not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather patient information quickly and accurately.
- Register patients efficiently across multiple computer systems.
- Answer phones and collect information accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport with patients and ease their concerns.
Benefits
- Competitive benefits package.
- Professional learning and career growth opportunities.
- Supportive team environment.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
