Cust Service Rep - Integrated Supply

Vallen Distribution Inc.•North Berwick, ME

3d•$19 - $22

About The Position

Vallen is hiring a Customer Service Representative to work at a customer location. The role provides customer service by purchasing products, goods, and materials that meet the organization’s standards for price, quality, timing, and reliability of supply. The representative supports procurement activities for stock, non-stock, and spot-buy items, while coordinating with customers and vendors to support timely, reliable delivery and resolve order or product issues.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Computer skills and the aptitude to learn Enterprise Resource Planning (ERP) and inventory management applications.
Ability to work independently and take initiative.
Strong attention to detail and accuracy.
Strong organizational and execution skills.
Proficiency with Microsoft Office products.
Strong verbal and written communication skills.
Willingness to learn.

Nice To Haves

At least 1 year of experience in procurement.

Responsibilities

Perform procurement activities to meet customers’ current and anticipated demand for products and materials in alignment with Vallen’s purchasing strategies.
Assess existing orders and determine whether to expedite or de-expedite them to optimize delivery.
Place purchase requisitions and vendor purchase orders.
Research and assess vendors and requested items, and recommend options that meet specifications and customer standards for quality, price, and delivery.
Monitor the quality and timeliness of supplied products and materials, and coordinate returns of damaged goods or replacement items when needed.
Follow up with vendors on purchase order status to support timely delivery and communicate order status to customers.
Work with vendors to resolve product-quality and timeliness problems.
Maintain and cultivate relationships with suppliers, vendors, and assigned customers.
Research and resolve accounts-payable nonconformance with suppliers.
Identify and document customer cost-saving opportunities.
Follow Vallen and customer Standard Operating Procedures.
Adhere to operating practices and keep the worksite professional, clean, and neat.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
401(k) with a discretionary company match of $0.50 per $1.00 contributed, up to 6% of pay (U.S. positions only).
Employer-paid basic life insurance for employees, spouses, and dependents.
Employer-paid short-term and long-term disability benefits.
Parental leave and other leave required under applicable laws.
Health care and dependent care flexible spending accounts.
Paid vacation and sick time.
Eight scheduled holidays and two floating holidays.
Employee Assistance Program.
Employee Resource Groups for networking and team building.
Tuition reimbursement program.
Employee referral program.
Safety shoe and safety glasses reimbursement, based on position.
Employee discounts through BenefitHub.
Advancement opportunities.