Cust Service Rep - Integrated Supply
About The Position
Vallen is seeking a Customer Service Representative (CSR) to work at a customer location and provide exceptional service by purchasing products, goods, and materials that meet the organization’s standards for price, quality, timing, and supply reliability. The role performs procurement activities for current and anticipated customer demand, manages purchase orders, works with vendors and customers to address delivery and quality issues, and supports cost savings. The position requires following Vallen and customer procedures and maintaining a professional, clean, and neat worksite. The work may take place in a manufacturing environment, with potential exposure to dirt, smoke, heat, and cold. The role involves extended computer use and repetitive keyboarding. Safety protection may be required at the customer’s facility. Overtime may be required with little advance notice. The employee regularly talks and hears, frequently sits, and occasionally stands, walks, and lifts or moves up to 25 pounds.
Requirements
- High school diploma or equivalent.
- Excellent customer service skills.
- Computer skills and aptitude to learn Enterprise Resource Planning and inventory management applications.
- Ability to work independently as a self-starter.
- Strong attention to detail and accuracy.
- Strong organizational and execution skills.
- Proficiency with Microsoft Office products.
- Strong verbal and written communication skills.
- Willingness to learn.
Nice To Haves
- At least 1 year of experience in procurement.
Responsibilities
- Perform procurement activities to meet the customer's current and anticipated demand for stock, non-stock, or spot-buy products and materials in alignment with Vallen's purchasing strategies.
- Assess existing orders and determine whether to expedite or de-expedite them to optimize delivery.
- Place purchase requisitions and vendor purchase orders.
- Research and assess vendors or requested items and recommend options that meet specifications and the customer's quality, pricing, and delivery standards.
- Monitor the quality and timeliness of supplied products and materials, and coordinate returns of damaged goods or replacement items when needed.
- Follow up with vendors on purchase-order status to help ensure timely delivery, and communicate order status to customers.
- Communicate with vendors to resolve delivery-timing and product-quality problems.
- Maintain and cultivate relationships with suppliers, vendors, and assigned customers.
- Research and resolve accounts-payable nonconformance issues with suppliers.
- Identify and document opportunities for customer cost savings.
- Follow Vallen and customer Standard Operating Procedures.
- Adhere to operating practices and keep the worksite professional, clean, and neat.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
