Customer Service Representative - Patient Registration
About The Position
R1 is hiring a Customer Service Representative for Patient Registration at Ascension St Vincent Clay. The representative is the first point of contact for patients checking into the hospital and helps them navigate registration, answers questions with clarity and compassion, and gathers accurate information in a fast-paced environment. The role involves supporting patients who may be ill, anxious, confused, or overwhelmed and building trust during stressful moments. The representative works across multiple computer systems, answers phones, handles in-person interactions, and navigates insurance plans and coverage details with training. The role requires adapting to interruptions from clinical teams during urgent care situations and collaborating with clinicians and emergency staff. R1 provides training and describes the position as a potential entry point to a growing healthcare career.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test, and meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience; this is preferred but not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather accurate patient information quickly in a fast-paced environment.
- Register patients efficiently across multiple computer systems.
- Answer phones and collect information accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport with patients and ease their concerns.
Benefits
- Competitive benefits package.
- Training and opportunities for professional learning and career growth.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
