Customer Service Rep Deli 135 - Full Time

The Spinx Company•Piedmont, SC

19d•Onsite

About The Position

The Customer Service Representative (CSR) at The Spinx Company works effectively as part of a team, provides outstanding customer service, accurately conducts financial transactions, and creates a welcoming environment in support of company policies, core values, and operational priorities. The role includes supporting store safety, food safety and sanitation, and the quality, consistency, and selection of food products. Team members must be cross-trained and proficient in retail and food-service responsibilities, and may assist customers at self-checkout where available. The CSR must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically attend company-sponsored training.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to communicate effectively with customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the described physical demands, including standing, walking, handling objects, reaching, and lifting or moving items up to 50 pounds occasionally.

Responsibilities

Report for scheduled shifts on time and in proper uniform, maintaining a clean and professional appearance in accordance with the Personal Appearance Policy.
Work effectively in a team and remain cross-trained and proficient in the retail and food-service responsibilities of the CSR role.
Follow safety policies and procedures, maintain a safe work environment, and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or General Manager.
Provide customers with fast, friendly, accurate, respectful service, and promptly report customer issues or special requests to management.
Keep the work area organized, maintain a clean and properly stocked and faced sales floor, and keep restrooms spotless.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal age-restricted sales regulations, including verifying identification as required.
Help ensure compliance with company merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
Where self-checkout is available, assist customers and help expedite the line.
Attend company-sponsored training classes related to the job when expected.