Customer Service Rep Deli 266 - Part -Time

The Spinx Company•Columbia, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding, fast, friendly, and accurate customer service; conduct financial transactions accurately and efficiently; and create a welcoming environment in support of company policies, core values, and operational priorities. The role includes retail and food-service responsibilities, and teammates must be cross-trained and proficient across those duties. The CSR helps maintain store safety, food safety and sanitation, and food quality, consistency, and selection in accordance with company standards. The position also involves maintaining clean and organized store areas, protecting cash and inventory, following age-restricted sales requirements, and supporting merchandising, pricing, food-service, and administrative requirements. Depending on the location, teammates may assist customers at self-checkout. The CSR must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically participate in company-sponsored job training. The work includes regular standing and walking, cleaning and stocking, and working around cooking equipment, grease, gasoline fumes, cleaning products, and varying outdoor and store conditions.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle situations with limited standardization, and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to meet the role’s physical demands, including standing, walking, using hands and fingers, handling or feeling objects, using tools or controls, reaching, talking, hearing, and periodically sitting, climbing or balancing, stooping, kneeling, crouching or crawling, and tasting or smelling.
Ability to regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Ability to work around hot cooking equipment and grease, gasoline fumes, and cleaning products, and to perform cleaning and stocking duties.

Responsibilities

Report for scheduled shifts on time, in proper uniform, and with a clean, professional appearance; follow the Company Personal Appearance Policy.
Be cross-trained and proficient in retail and food-service responsibilities associated with the CSR role.
Perform tasks in a way that keeps the work environment, teammates, and customers safe; follow safety policies and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or GM.
Provide fast, friendly, accurate service; treat customers respectfully and promptly report customer issues or special requests to management.
Maintain an organized work area, a clean and properly stocked and faced sales floor, and spotless restrooms throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal regulations for age-restricted sales, including checking identification as required.
Help ensure compliance with company merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline for when and how to communicate.
At locations with self-checkout, assist customers and help expedite the line.
Attend company-sponsored training classes related to the job when expected.
Sweep and mop floors; dust shelves; clean restrooms, the parking lot, and surrounding areas.
Stock shelves and handle trash containers as needed.