Customer Service Rep - Part Time

Metropolitan Tulsa Transit Authority • Tulsa, OK

5d

About The Position

MetroLink Tulsa is seeking a part-time Customer Service Representative to serve as a welcoming point of contact between the community and the transit system. The representative provides accurate information about bus routes, schedules, policies, and available ride options through calls, emails, and in-person interactions. The role helps passengers plan trips, locate stops, and resolve questions or concerns while delivering courteous, professional service. The representative also documents complaints and compliments, maintains proficiency with MetroLink Tulsa computer software, and works with the team and management to stay current on policies and procedures. The listed schedule is Wednesday through Friday, 7 p.m.–12 a.m., and Saturday, 12:30–3:30 p.m.; Sunday, Monday, and Tuesday are off. The role may require evening, night, weekend, and some holiday availability as needed.

Requirements

• Excellent verbal and written communication skills with a friendly, professional tone.
• Excellent computer skills.
• Ability to think on your feet, multitask, and manage time effectively.
• Courteous, patient, positive attitude when interacting with others.
• Willingness to work evenings, nights, weekends, and some holidays as needed.

Nice To Haves

• Strong understanding of the Tulsa area, including addresses and nearby streets.

Responsibilities

• Provide accurate information about bus routes, schedules, services, and policies by phone, email, and in person.
• Help passengers plan trips, find bus stops, and identify alternative ride options when appropriate.
• Handle customer inquiries and concerns professionally and courteously.
• Document customer complaints and compliments.
• Build positive relationships with commuters, first-time riders, and other members of the community.
• Maintain proficiency in MetroLink Tulsa computer software to manage information and assist customers.
• Work with the team and management to remain up to date on policies and procedures.

Benefits

• Free employee health insurance.
• Long-term disability insurance.
• Life insurance.
• Vision insurance available.
• Dental insurance available.
• Supplemental insurance available.
• Pension and 457(b) retirement plan.
• Vacation, sick leave, and holidays.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed