Customer Service Rep - Part Time
About The Position
MetroLink Tulsa is seeking a part-time Customer Service Representative to serve as a welcoming point of contact for the public transportation system. The role provides accurate information about bus routes, schedules, policies, and transit services by phone, email, and in person. The representative helps passengers plan trips, locate bus stops, and identify alternative ride options, while addressing customer inquiries and concerns professionally and courteously. The position also involves documenting complaints and compliments, maintaining proficiency with MetroLink Tulsa computer software, and coordinating with the team and management to stay current on policies and procedures. The work contributes to helping Tulsa-area residents access transportation and navigate the community. The schedule is Wednesday, Thursday, and Friday from 7:00 p.m. to 12:00 a.m., and Saturday from 12:30 p.m. to 3:30 p.m.; Sunday, Monday, and Tuesday are off. Evening, night, weekend, and some holiday availability is required as needed.
Requirements
- Excellent verbal and written communication skills with a friendly, professional tone.
- Excellent computer skills.
- Ability to think on your feet, multitask, and manage time effectively.
- Courtesy, patience, and a positive attitude when interacting with people.
- Willingness to work evenings, nights, weekends, and some holidays as needed.
Nice To Haves
- Strong understanding of the Tulsa area, including addresses and nearby streets.
Responsibilities
- Provide accurate information about MetroLink Tulsa services, bus routes, schedules, and policies by phone, email, and in person.
- Help passengers plan trips, find bus stops, and consider alternative ride options.
- Handle customer inquiries and concerns with professionalism and courtesy.
- Document customer complaints and compliments.
- Build positive relationships with customers from varied backgrounds.
- Maintain proficiency in MetroLink Tulsa computer software to manage information and assist customers.
- Work with the team and management to stay up to date on policies and procedures.
Benefits
- Free employee health insurance
- Long-term disability insurance
- Life insurance
- Vision insurance available
- Dental insurance available
- Supplemental insurance available
- Pension and 457(b) retirement plan
- Vacation
- Sick leave
- Holidays
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
