Part-time Veterinary Customer Service Rep

Queenstown Veterinary Hospital & Western Shore Veterinary Hospital•Queenstown, MD

About The Position

Queenstown Veterinary Hospital, a privately owned veterinary practice, is seeking a friendly, organized, and compassionate part-time Veterinary Client Service Representative (CSR) to join its team for 20–30 hours per week. CSRs are the welcoming face and voice of the practice, helping create positive experiences for clients and patients and ensuring pet owners feel supported. The role involves greeting clients and pets, handling phones and appointments, assisting with check-in, check-out, and payments, maintaining records, and coordinating with veterinary team members. The CSR also helps clients understand appointment instructions, directs medical questions to the appropriate veterinary team member, and keeps the reception area welcoming. The schedule will be discussed. Pay is $20–$22 per hour, depending on experience.

Requirements

Positive, compassionate, and professional attitude.
Strong communication and customer service skills.
Excellent organizational skills and attention to detail.
Comfort multitasking in a fast-paced environment.
Dependability, flexibility, teamwork, and willingness to learn.
Genuine love for animals and understanding of their importance to their families.

Nice To Haves

Veterinary experience.
Previous customer service experience.

Responsibilities

Welcome clients and their pets with a warm, friendly attitude.
Answer phones, schedule appointments, and respond to client questions.
Check patients in and out and assist with payment processing.
Maintain accurate client and patient records.
Communicate with veterinary team members to help the day run smoothly.
Help clients understand appointment instructions and direct medical questions to the appropriate veterinary team member.
Keep the reception area organized, clean, and welcoming.
Provide exceptional customer service, including during busy or emotional moments.