Customer Service Rep - Physical Therapy - Full Time

Trinity Health•Clinton, IA

About The Position

Responsible to the Supervisor Therapy and/or the designated Site Leader. Provides direct patient care in accordance with department protocol and assists with patient treatment-related activities under therapist supervision. Updates and maintains patient lists and schedules, cleans and maintains equipment and supplies, and transports patients to and from the department. Patients served range from pediatrics to geriatrics. The role also performs assigned department functions, supports safe use and care of therapy and office equipment, maintains knowledge of equipment, and reports malfunctions. It requires understanding relevant healthcare topics and providing patients with basic education regarding care delivery. Office responsibilities include clerical work, scheduling physical, occupational, and speech therapy appointments, gathering information from patients and healthcare providers, and using scheduling, registration, electronic medical record, and Microsoft Office systems. The role also uses phone, fax, and scanning equipment.

Requirements

High school diploma or GED.
Ability to perform basic clerical duties, including filing, phone work, and record keeping.
Excellent computer skills and ability to use multiple systems, including scheduling programs, registration systems, electronic medical records, and Microsoft Office.
Proficiency with phone, fax, and scanning.
Ability to provide direct patient care in accordance with department protocol and assist with treatment activities under therapist supervision.

Responsibilities

Participate in special department functions and duties as assigned by the director.
Use and care for therapy and office equipment safely, maintain knowledge of equipment, and report malfunctions.
Understand relevant healthcare topics and provide patients with basic education regarding care delivery.
Perform basic clerical duties, including filing, phone work, and record keeping.
Communicate with patients by phone and in person to gather information needed for accurate scheduling.
Coordinate physical, occupational, and speech therapy appointments.
Communicate with healthcare providers to obtain information needed for patient treatment, including prescriptions and office notes.
Use scheduling programs, registration systems, electronic medical records, and Microsoft Office.
Use phone, fax, and scanning equipment.
Assist with patient treatment-related activities under therapist supervision.
Update and maintain patient lists and schedules.
Clean and maintain equipment and supplies.
Transport patients to and from the department.