Customer Service Representative - Part Time Patient Registration

R1 • St George, UT

5d

About The Position

The Customer Service Representative - Patient Registration is the first point of contact for patients at Intermountain St. George Regional Hospital. The role supports patients and families through check-in and registration, helping ensure fast, compassionate, and accurate access to care. Representatives work across multiple computer systems, answer phones, collect patient information, and coordinate with clinical teams to support patient flow and hospital operations.

This is a part-time, PRN, as-needed position requiring a minimum of 48 hours per month and 24 hours on call. Healthcare experience is not required; training is provided. The role offers exposure to healthcare administration, patient access, insurance processes, and hospital operations, with opportunities for career growth within R1.

Requirements

• Exceptional customer service experience and strong communication and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front-desk work; this experience is not required.

Responsibilities

• Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Help minimize registration delays and answer patient questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and learning opportunities in healthcare administration, patient access, insurance processes, and hospital operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED