Customer Service Representative - Part-Time Patient Registration

R1 • Fishers, IN

2d • Onsite

About The Position

The Customer Service Representative works in Patient Registration at Ascension St. Vincent Fishers and is the first point of contact for patients checking into the hospital. The role helps patients navigate registration, answers questions clearly and compassionately, gathers accurate information, and builds trust with people who may be anxious, confused, or overwhelmed. Healthcare experience is not required; training is provided.

The work is fast-paced and involves using multiple computer systems, handling phone calls, and interacting with patients in person while coordinating with clinicians and emergency staff. The position requires being on your feet and adapting to interruptions during urgent care situations. The scheduled shift is Monday through Friday, 6:00 PM to 11:00 PM in the ED.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training and opportunities to learn and grow a healthcare career.
• Supportive team environment and professional development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED