Customer Service Representative - Patient Registration Team Lead
About The Position
R1 is seeking a Patient Access Lead Customer Service Representative to support patient experience and team performance at the Ascension St. Vincent Indianapolis Emergency Department. The role serves as a resource for team members and helps ensure operational excellence across patient access functions. It involves guiding and developing team members, monitoring productivity and workflows, resolving patient concerns, following quality standards, and partnering with leadership on improvements. The position also involves completing daily worklists, generating reports, assisting with training and onboarding, and adapting to different functional areas according to business needs. The stated shift is day shift. R1 combines revenue cycle expertise with technology such as analytics, AI, intelligent automation, and workflow orchestration to support hospitals, health systems, and medical groups. The company describes its culture as collaborative, adaptable, and focused on improving healthcare experiences for patients and providers. The listed U.S. base pay range for this position is $20.00–$32.11 per hour; individual pay depends on role, level, location, skills, experience, and education or training. R1 also states that it offers a competitive benefits package, without specifying individual benefits in this posting.
Requirements
- High school diploma or GED, or equivalent experience.
- At least 4 years of relevant experience.
- Strong customer service and communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Experience maintaining confidentiality and handling sensitive information.
Nice To Haves
- Experience in patient access or healthcare operations.
- Leadership, mentoring, or team support experience.
Responsibilities
- Support and guide team members to promote their success, development, and engagement.
- Monitor team performance, schedules, productivity metrics, workflows, and trends to help meet departmental goals.
- Deliver customer service and resolve patient concerns professionally and empathetically.
- Ensure adherence to processes, policies, registration workflows, and quality standards.
- Identify opportunities for improvement and communicate effectively with leadership and cross-functional departments.
- Assist with training, onboarding, and development of team members.
- Complete daily worklists and generate reports using registration and billing systems.
- Adapt to multiple functional areas based on business needs.
- Support quality assurance initiatives and continuous improvement efforts.
- Help maintain a positive, collaborative, motivated, and high-performing work environment.
- Resolve patient and team member issues with sound judgment and professionalism.
Benefits
- Competitive benefits package; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
