Patient Registration - Customer Service Representative
About The Position
As a Customer Service Representative in Patient Registration at LifePoint Maria Parham Health, you will be the first point of contact for patients checking into the hospital. You will help patients navigate registration, answer questions with clarity and compassion, gather accurate information, and build trust with people who may be scared, confused, ill, or overwhelmed. The role involves working across multiple computer systems, answering phones, and interacting in person while balancing accuracy with compassionate service in a fast-paced hospital environment. You will collaborate with clinicians and emergency staff and adapt to interruptions during urgent care situations. Healthcare experience is not required; training is provided. The position is PRN, with a minimum requirement of 48 hours per month, including 24 on-call hours, and additional shifts available.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test.
- Ability to meet vaccination requirements.
- Ability to work in a fast-paced environment and balance accuracy with compassionate service.
Nice To Haves
- Medical or healthcare experience; it is not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather patient information quickly and accurately.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns in real time.
Benefits
- Competitive benefits package
- Professional learning and career-growth opportunities
- Supportive team environment
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
