Customer Service Representative - Patient Registration

R1 • Carmel, IN

3d • Onsite

About The Position

R1 is hiring a Patient Registration Customer Service Representative at Ascension St. Vincent Carmel Surgery. The role serves as an initial point of contact for patients checking in, helping them navigate registration, answering questions clearly and compassionately, and collecting accurate information. The position is open to candidates without healthcare experience, with training provided in areas such as insurance and hospital workflows.

The work takes place in a fast-paced healthcare setting and involves moving among computer systems, phone calls, and in-person interactions. The representative works alongside clinicians and emergency staff, responding to interruptions and supporting patients who may be ill, anxious, confused, or overwhelmed. The role requires being on your feet and balancing accuracy, efficiency, and empathy.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; it is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with clarity and compassion.
• Gather patient information quickly and accurately.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and ease their concerns.

Benefits

• Competitive benefits package.
• Training and opportunities to learn healthcare workflows and insurance basics.
• Opportunities for professional growth and career exploration.
• Supportive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED