Customer Service Representative - Part Time Patient Registration

R1 RCM•Spanish Fork, UT

6d•$16 - $21•Onsite

About The Position

The Customer Service Representative works in Patient Registration, helping patients check into the hospital and answering questions during registration. The role collects patient and insurance information accurately and promptly while listening with compassion and addressing patients’ concerns. This is a fast-paced hospital/lab environment involving computers, multiple programs and screens, phone calls, and frequent interaction with patients and clinicians. Registration may be interrupted to support emergent clinical care. The work is often on your feet and requires adapting to different people, health plans, and coverage situations. Healthcare experience is not required; training is provided. Applicants must be up to date on vaccinations and pass a drug test and background check before hire.

Requirements

High school diploma or GED.
Excellent customer service experience.
Ability to multitask, learn technology quickly, type, and answer phones.
Must be up to date on all vaccinations and pass a drug test and background check prior to hire.
Must be prepared to work in a hospital/lab environment where illness and injuries may be present.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and guide them through registration.
Answer patient questions and collect patient and insurance information accurately and quickly.
Use computers, multiple programs and screens, and phones to intake and enter information.
Listen to patients’ concerns, ask follow-up questions, and build rapport to help ease anxiety.
Adapt to interruptions from clinicians providing emergent clinical care.
Assist patients with registration in a busy environment, often while on your feet.