Part Time Customer Service Representative - Patient Registration
About The Position
As a Patient Registration Customer Service Representative, you will be the first point of contact for patients checking into the hospital. You will help patients navigate registration, answer questions with clarity and compassion, gather accurate information, and build trust with people who may be scared, confused, or overwhelmed. R1 provides training, including on insurance basics and hospital workflows, so prior healthcare experience is not required. The role is based at Ascension St. Thomas Stones River Hospital and is PRN/as needed, with a minimum of 48 hours required per month and 24 hours on call; additional shifts are available. The work involves moving between computer systems, phone calls, and in-person interactions, coordinating with clinicians and emergency staff, and working on your feet in a fast-paced environment. The listed US base pay range is $16.50–$20.66 per hour; individual pay depends on role, level, location, skills, experience, and relevant education or training.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience; it is preferred but not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather accurate information quickly in a fast-paced environment.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport with patients and ease their concerns in real time.
Benefits
- Competitive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
