Customer Service Rep(05073) - 3401 N. Federal Hwy.
About The Position
Domino’s Customer Service Representatives provide friendly customer service while taking orders, preparing food, and supporting daily store operations. The role includes answering telephone and in-person orders, addressing customer concerns, handling cash, upselling, making pizzas, preparing food, maintaining food safety and hygiene, and cleaning. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time, and the posting describes opportunities to advance from customer service into management and franchise ownership. Work takes place in a store with temperatures ranging from approximately 36 degrees in the cooler to 90 degrees or higher in some areas. Team members may encounter changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, and sharp edges or moving mechanical parts. Outside tasks may involve varying and adverse weather.
Requirements
- Ability to comprehend and provide correct written instructions.
- Ability to communicate verbally with customers and co-workers, including by telephone.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills for taking and processing orders.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Ability to direct activities, perform repetitive tasks, work alone and with others, and work under stress.
- Ability to meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to talk and hear on the telephone and use near- and mid-range vision for in-store tasks.
- Depth perception and ability to differentiate between hot and cold surfaces.
- Ability to stand for most tasks and walk short distances for short durations.
- Ability to lift and move deliveries, including cases weighing up to 50 pounds, and carry items weighing up to 30 pounds.
- Ability to push and pull trays on dollies, occasionally navigate stairs or climb a ladder, and perform bending, crouching, squatting, and continuous reaching.
- Ability to use hands continuously, with eye-hand coordination; shaping pizza dough requires frequent and forceful use of forearms and wrists.
Responsibilities
- Demonstrate a friendly, positive attitude and strong customer service skills.
- Take orders over the phone and in person, and receive and process telephone orders.
- Address customer concerns.
- Handle cash and make correct monetary change.
- Upsell products.
- Make pizzas and prepare other products.
- Control food and portions and follow hygiene and food-safety practices.
- Perform general cleaning duties and clean equipment and the facility approximately daily.
- Operate all equipment.
- Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
- Take inventory and complete associated paperwork.
- Communicate with customers and co-workers to process orders.
- Perform outside tasks, including removing trash.
- Unload deliveries using a hand truck and move supplies to storage and shelves.
Benefits
- In-store training and support.
- Opportunities for career advancement, including paths to management and franchise ownership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
