Customer Service Rep (08627) - 8163 US Hwy 301 N

Domino's Franchise•Parrish, FL

11h•Onsite

About The Position

The Customer Service Representative serves customers, processes orders, prepares food, and helps maintain the store. The role includes taking orders by phone and in person, addressing customer concerns, handling cash, upselling, making pizzas, preparing food, maintaining food and portion control, and following hygiene and food-safety practices. Team members receive in-store training and support from a manager or teammate. The position offers opportunities to develop a career with Domino’s, including potential advancement from customer service to management and franchise ownership. The job involves operating store equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory and completing related paperwork, and cleaning the equipment and facility approximately daily. It requires communicating with customers and co-workers, following written instructions, performing calculations and cash transactions accurately, and entering orders by computer keyboard or touch screen. Work may involve standing for most tasks, short-distance walking, frequent reaching and hand use, and occasional lifting, carrying, pushing, pulling, climbing, bending, and crouching. Team members may unload deliveries, including cases weighing up to 50 pounds. The work environment may include varying weather during outside tasks, temperatures from about 36 degrees in the cooler to 90 degrees or higher in some areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers, including by telephone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to distinguish hot and cold surfaces and use depth perception.
Ability to perform the physical demands of the position, including standing for most tasks, frequent reaching and hand use, and lifting deliveries weighing up to 50 pounds.
Ability to work around hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped quarters, and varying or adverse weather during outside tasks.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products and food.
Maintain food and portion control and follow hygiene and food-safety practices.
Operate equipment and stock ingredients and supplies from delivery areas to storage and work areas.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Communicate with customers and co-workers to process orders.
Unload deliveries and stock shelves as needed.