Customer Service Rep(03885) - 32530 Us Hwy 19 N

Domino's Franchise•Palm Harbor, FL

1d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly, positive customer service while taking orders, addressing customer concerns, handling cash, upselling, preparing food, making pizzas, and maintaining food safety and store cleanliness. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time and can offer opportunities to advance from customer service to management and franchise ownership.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries weighing up to 50 pounds and stack cases on shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies; a stack of trays may require up to 7.5 pounds of force to push.
Ability to occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach as needed, and use hands continuously throughout the day.
Ability to shape pizza dough, which requires frequent and forceful use of the forearms and wrists.
Ability to differentiate between hot and cold surfaces.
Near- and mid-range vision and depth perception for in-store tasks.
Ability to talk and hear on the telephone.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take and process orders by telephone and in person.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare food and make high-quality pizzas.
Maintain food and portion control, hygiene, and food safety.
Operate store equipment.
Stock ingredients and supplies from deliveries in storage, work areas, and the walk-in cooler.
Take inventory and complete related paperwork.
Clean equipment and the facility, approximately daily.
Unload deliveries using a hand truck and move supplies to storage.
Perform general cleaning, maintenance, and other outside tasks as needed.