Customer Service Rep(04916) - 5315 N US Hwy 98

Domino's Franchise•Lakeland, FL

1d•Onsite

About The Position

The Customer Service Representative helps provide a positive customer experience while taking and processing orders, preparing food, and maintaining the store. The role includes training and support from a manager or teammate, and opportunities for career growth within Domino’s. The job may be part-time or full-time, with work during busy periods throughout the day and night.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to work under stress, perform repetitive tasks, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and move deliveries and supplies weighing up to 50 pounds; carry items including pizza sauce weighing 30 pounds and dough trays weighing approximately 12 pounds each.
Ability to push and pull trays on dollies, and occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach as needed for food preparation, stocking, and cleaning.
Continuous use of hands and eye-hand coordination; shaping pizza dough requires frequent, forceful use of forearms and wrists.
Ability to talk and hear on the telephone, use near and mid-range vision, perceive depth, and distinguish hot from cold surfaces.
Ability to work in varying or adverse weather conditions outdoors and in store temperatures ranging from 36 degrees in the cooler to 90 degrees and above in some work areas.
Ability to work around food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns and communicate with customers and co-workers to process orders.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products while maintaining food and portion control, hygiene, and food safety.
Operate store equipment and use a computer keyboard or touch screen to enter orders.
Stock ingredients and supplies from delivery areas into storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.
Clean equipment and the facility, perform general cleaning duties, and remove trash.
Unload bulk product deliveries and move supplies to storage.
Direct activities, perform repetitive tasks, work independently or with others, and meet quality control standards.