Customer Service Representative - Patient Registration

R1 RCM • Indianapolis, IN

23d • $16 - $23 • Onsite

About The Position

At R1, the Patient Registration Customer Service Representative is the first friendly face patients meet when checking into the hospital. The role helps patients navigate registration, answers questions clearly and compassionately, gathers accurate information, and builds trust with patients who may be scared, confused, or overwhelmed. No healthcare background is required; training is provided.

The position is based at Ascension St. Vincent Hospital and involves working across computer systems, answering phones, and interacting with patients in person. It is fast-paced and requires balancing accuracy with compassion, responding to interruptions from clinical teams during urgent care situations, and staying on your feet. The schedule is three 12-hour shifts per week, with rotating weekends and holidays.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test and meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather patient information quickly and accurately.
• Register patients efficiently across multiple computer systems.
• Answer phones and collect information.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Training for the role.
• Opportunities for professional learning and career growth.
• Supportive teammates and leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED