PT Customer Service Representative

Planet Fitness • Indianapolis, IN

2d • Onsite

About The Position

National Fitness Partners, the largest Planet Fitness franchise, serves more than one million members across 200+ clubs. The Customer Service Representative helps provide an exceptional Judgement Free experience to members, prospective members, and guests. This is a part-time position at the L161 38th Street location in Indianapolis, Indiana, starting at $12 per hour. Hourly increases occur at 180 days, one year, and every six months thereafter, based on the employee’s anniversary date. Select shifts receive differential pay.

The role includes welcoming and assisting members and guests, supporting membership enrollment and tours, handling purchases, promoting fitness instruction classes, and helping maintain a clean, sanitized, and safe club. The position involves frequent physical activity, including lifting up to 75 pounds, and exposure to cleaning chemicals during shifts.

Requirements

• Customer service experience.
• Basic computer proficiency.
• Must be 18 years of age or older.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during shifts.
• Frequent climbing, balancing, kneeling, and crouching during shifts.
• Continual reaching with hands, fingers, and arms during shifts.

Nice To Haves

• High school diploma or GED equivalent preferred.

Responsibilities

• Provide a superior level of customer service to members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Provide a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay with scheduled hourly increases.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED