PT Customer Service Representative
About The Position
National Fitness Partners is seeking a part-time Customer Service Representative for its Planet Fitness club in Kernersville, North Carolina. The role provides customer service to members, prospective members, and guests while helping create an exceptional Judgement Free member experience. Starting pay is $11 per hour, with hourly increases at 180 days, one year, and every six months thereafter based on the employee’s anniversary date. Select shifts receive shift-differential pay. Possible shifts are Monday through Thursday, 5:00 PM–10:00 PM; or Friday through Sunday, 6:45 AM–1:00 PM or 1:00 PM–7:00 PM. The representative welcomes and assists members, handles questions and purchases, promotes fitness instruction classes, and helps maintain a clean, sanitized, and safe club. Benefits include growth opportunities, paid time off for all employees, an Employee Assistance Program, and a free employee Black Card Membership.
Requirements
- Customer service experience.
- Basic computer proficiency.
- Must be at least 18 years of age.
- Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
- Will encounter cleaning chemicals during the shift.
- Frequent climbing, balancing, kneeling, and crouching during the shift.
- Continual reaching with hands, fingers, and arms during the shift.
Nice To Haves
- High school diploma or GED equivalent preferred.
Responsibilities
- Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
- Answer phone calls in a friendly manner using the information script.
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner.
- Process beverage and merchandise purchases through the point-of-sale system.
- Promote PE@PF fitness instruction classes to active and new members.
- Provide a clean, sanitized, and safe club environment.
Benefits
- Growth opportunities; over 90% of the management team started as an entry-level team member.
- Hourly pay increases at 180 days, one year, and every six months after the first year, based on anniversary date.
- Shift-differential pay for select shifts.
- Paid time off for all employees.
- Employee Assistance Program.
- Free employee Black Card Membership.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
