Customer Service Representative - Patient Registration
About The Position
As a Patient Registration Customer Service Representative, you will be the first friendly face patients meet when they check into the hospital. You will help patients navigate registration, answer questions clearly and compassionately, gather accurate information, and build trust with patients who may be scared, confused, or overwhelmed. No healthcare background is required; training is provided. The role involves working across computer systems, handling phone calls and in-person interactions, and adapting to interruptions in a fast-paced hospital environment. This position is at Ascension St. Vincent Evansville, with a Monday–Friday schedule from 7:00 AM to 3:30 PM and rotating weekends and holidays. The stated base pay range is $14.50–$18.99 per hour.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test, and meet vaccination requirements.
- Ability to work on your feet and think quickly in a dynamic environment.
- Compassionate communication and ability to learn quickly.
Nice To Haves
- Medical or healthcare experience; it is not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather accurate information quickly in a fast-paced environment.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns in real time.
Benefits
- Competitive benefits package
- Professional learning and career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
