Customer Service Representative - Patient Registration
About The Position
As a Patient Registration Customer Service Representative, you will be the first point of contact for patients checking into the hospital. You will guide patients through registration, answer questions clearly and compassionately, gather accurate information, and help patients who may be scared, confused, ill, or overwhelmed. The role involves working across computer systems, answering phones, navigating insurance and coverage details, and adapting to interruptions from clinical teams during urgent care situations. R1 provides training, including for candidates without a healthcare background. The position is located at Ascension St. Vincent Evansville and is scheduled Monday through Friday, 9:30 AM to 6:00 PM, with rotating weekends and holidays. The stated base pay range is $14.50–$18.99 per hour.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test.
- Ability to meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience; it is not required.
Responsibilities
- Help patients navigate the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather patient information quickly and accurately.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport with patients and ease their concerns in real time.
Benefits
- Competitive benefits package
- Professional growth and learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
