Customer Service Representative CSI#1144

Chevron•Portland, OR

1d•Onsite

About The Position

Chevron Stations Inc. is hiring a Customer Service Representative for its station at 9025 SW Barbur Blvd, Portland, Oregon. The role includes cooking, cashiering, cleaning, providing guest service, handling retail and fuel transactions, and supporting food and beverage operations. The position is part-time, with listed shifts of 2 p.m. to 10 p.m. Saturday and Sunday, or 10 p.m. to 6 a.m. Sunday and Monday. The representative is expected to follow company safety, security, quality, food-handling, sanitation, cash-handling, and customer-service procedures. Duties include maintaining and stocking merchandise, preparing food and hot beverages, cleaning indoor and outdoor station areas, and following applicable laws when dispensing fuel. Regular and punctual attendance is expected. The job involves extended periods of standing and walking, frequent bending and reaching, handling products, and working around hot equipment and in outdoor conditions, walk-in coolers, and freezers.

Requirements

Be sufficiently proficient in English to understand company policies, safety training, and job instructions and communicate effectively about work matters.
Be available to work a variety of hours, potentially including early mornings, evenings, weekends, overnight shifts, and holidays.
Strong attention to detail.
Ability to handle challenging situations professionally and exercise exceptional judgment.
Ability to work independently and as part of a team.
Possess up-to-date food-handling certificates where required by law in specific locations.
Meet the age requirement: at least 18 for California and Oregon locations; at least 21 for Washington locations, graveyard shifts from 10 p.m. to 6 a.m., and management positions.
Ability to stand and walk for long periods on hard and uneven surfaces.
Ability to bend, lift, push, and move products using proper lifting techniques; use team lifting for objects that are too heavy or awkward, and for objects over 25 pounds.
Ability to stand, bend, and reach constantly and perform a moderate amount of manual dexterity for KKC procedures.
Ability to work safely with equipment that creates and holds very high temperatures while using appropriate personal protective equipment.
Ability to tolerate periodic outdoor exposure during daylight hours and moderate exposure to walk-in coolers and freezers at 34°F or lower.
Ability to wash hands frequently and maintain personal cleanliness standards.

Nice To Haves

Cooking or restaurant experience.

Responsibilities

Provide exceptional guest service; greet and thank customers courteously and make eye contact.
Accurately and safely process retail and fuel sales using multiple forms of payment.
Maintain the cash drawer within the required maximum, secure funds, and reconcile cashier transactions at the end of each shift.
Clean indoor and outdoor station facilities, including restrooms, islands, pumps, and the car wash if applicable.
Prepare food and hot beverage products, including KKC products, while following food safety and sanitation procedures.
Monitor and restock ExtraMile and/or KKC food and beverage products to support sales and minimize loss.
Promote store specials and other marketing programs.
Check the prices of delivered goods and distribute goods throughout the store, keeping shelves and cooler locations stocked.
Follow local requirements when activating and filling vehicle fuel tanks with gasoline or diesel fuel, where applicable.
Maintain professional contact with co-workers, customers, vendors, contractors, and the community.
Follow company safety, security, quality, loss-prevention, and other policies and procedures; promptly report accidents or incidents to the manager.
Follow age-verification requirements for age-restricted products.
Maintain a neat appearance and personal hygiene in accordance with company standards.
Attend work regularly and punctually.
Perform other duties as assigned by management.